General Business Provisions

The hotel guest accepts as binding the following General Business Provisions:

Cancellation of Reservation by Hotel Guest:
Cancellation free of charge is permitted for inividual guests and travel groups up to 10 persons not later than 2 days before the arrival date booked.

Thereafter 80% of the agreed booking price will be charged.
Separate cancellation provisions apply for fairs/exhibitions to be provided on demand.

For travel groups of 11 persons or more cancellation free of charge is permitted 30 days prior to the arrival date booked.
Thereafter we will charge the following rates of the agreed booking price:

  • From 29th to 15th day: 30%
  • From 14th to 8th day: 60%
  • From 7th to 1st day: 80%

Cancellation free of charge due to illness or other grave occurrences impeding the journey is permitted for individual group participants up to 2 days prior to the arrival date booked.

For the undertakings of third parties included in our arrangements/packages such as boat trips or horse-drawn carriages excursions the conditions of each individual provider apply.
For bookings via hotel reservation services the published cancellation provisions of each individual provider apply.
In the event of non-show without prior cancellation we will charge 100% of the agreed booking price.

Payment:
Payment to be made at departure directly in the hotel
The hotel may request an advance payment of 80% of the agreed booking price for travel groups of 11 persons or more. Special payment conditions are possible but require written agreement.

Liability:
The hotel does not assume any liability for the property of hotel guests.
The guest is liable for any damages he causes in the hotel.

A non-applicable article of the General Business Provision does not impede the validity of the other provisions.